Q&A

If I have an issue with one of your products, do you accept returns?

Absolutely! We want our customers to be 100% happy with any product they receive from us. Just simply send us an e-mail at support@windypoplar.ca so we can address your concerns.

How long until my order is shipped?

With our in stock products you can expect your order to ship within 1 day. If we experience any delays we will contact you. Out of stock items normally take a maximum of an additional 3-4 days for us to create the product. 

 

What is your shipping method?

We use Canada Post's Expedited Parcel option to get your package to you in a timely manner. This option takes approximately 1-7 days to be delivered depending where you are in Canada that we are shipping to.

Do you ship internationally?

Yes we do! Shipping is calculated during the checkout process

I see you have a variety of lip balms, can you do customized lip balms for wedding and party favours?

Excellent question! We would love to be a part of your big day and we are able to customize the labels to celebrate your big event. For more information, please contact us by e-mail so we can discuss your event in more details!